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Customer Service Representative Job Opening

Job Title: Customer Service Representative
Reporting To: Jennifer Hulick
Travel: Less than 10%
Location: Woodridge, IL


Scope of Duties and Responsibilities:

  • Main point of contact for customers
  • Order Escalation
  • Provide accurate, valid, and complete information to incoming inquiries
  •    Shipping information
  •    Pricing questions
  •    Program questions
  •    Product availability
  •    Lead times
  •    Product attributes
  • Onboard new customers
  • Orders & Returns Processing
  •    Change requests
  •    Cancellations
  •    Claims research / Returns
  • Onboarding of new customers
  • Customer issue resolution
  • Research and resolve any pricing / quote related issues
  • Field visits / key customer meetings, when appropriate
  • Perform all other duties as assigned.



  • Bachelor's degree strongly preferred but not required and two years of experience in the job offered. 
  • Equivalent experience will be considered in lieu of college degree.
  • Excellent verbal and written communication skills.
  • Strong interpersonal, influencing and leadership skills.
  • Bright, analytical, goal-oriented with high standards for quality and performance.
  • Self-motivated, able to work independently and in teams.
  • Hands-on, hardworking, action-oriented, and results driven.
  • Demonstrates a “roll up your sleeves” initiative to get the job done.
  • Willingness to cooperate and accept added responsibilities.
  • Ability to travel.


Globe Union offers excellent benefits including:

  • Medical, Dental, and Vision insurance
  • 401(k) with generous company match
  • Annual vacation
  • Paid holidays
  • Life and disability insurance
  • FSA
  • On site fitness center

To Apply: Send resume and cover letter to